Account Development Manager

Description

 

The Account Development Manager plays a dual role in maintaining existing client relationships while actively supporting business growth. This position is responsible for managing assigned accounts, identifying upsell and expansion opportunities, and generating new business through outbound and inbound sales efforts.Helps to bridge effectively with other departments within Give Clean to ensure alignment and successful delivery of service in a way that grows the value of our company.

The ideal candidate is organized, self-motivated, customer-focused, and comfortable working with both clients and internal teams.

 

Essential Job Functions:

Account Management

• Serve as the primary point of contact for assigned commercial cleaning accounts
• Maintain strong relationships with clients to ensure satisfaction and retention
• Conduct regular check-ins, site visits, and service reviews as needed
• Identify opportunities for additional services or contract expansion
• Resolve client concerns by coordinating with operations and management teams
• Maintain accurate client records using internal systems

Sales Development

• Identify and pursue new sales opportunities through outbound calls, emails, and networking
• Respond to inbound sales inquiries and qualify potential clients
• Schedule walkthroughs, site evaluations, and proposals
• Assist in preparing quotes, proposals, and service agreements
• Track sales activity and pipeline progress

 

Requirement

• Minimum 2 years of experience in sales
• Previous experience in account management or customer service strongly preferred
• Experience in commercial cleaning, facilities services, or related industries is a plus
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Ability to learn and work within internal software programs and CRM systems
• Strong communication, negotiation, and organizational skills
• Ability to manage multiple accounts and priorities simultaneously
• Self-motivated with a results-driven mindset